We embed a care squad that watches your platforms 24/7, fixes issues before customers notice, and drops continuous improvements into production so your roadmap never stalls.
99.95%
Uptime across managed apps
2 hrs
Average response time
120+
Critical releases handled
Reliability & Monitoring
We pair observability dashboards with real engineers who triage incidents, maintain runbooks, and keep execs informed.
Lifecycle Improvements
Performance audits, dependency upgrades, and UX enhancements bundled into a prioritized backlog each quarter.
Care Packages
Choose the mix of monitoring, release management, and CX enhancements that fits your roadmap. We can own it all or augment your team.
Security patching, dependency updates, and uptime management across your stack with transparent reporting.
Regression suites, browser/device coverage, and orchestrated deployments that keep releases predictable.
Frontline UX tweaks, A/B testing, and analytics instrumentation that continue to lift conversion post-launch.
Work directly with our PM + engineering lead who manage backlog, budgets, and C-suite comms weekly.
Engagement
Scale from fractional support to fully managed reliability pods. Every model includes a PM, engineering lead, and QA.
SiteFusion retains ownership of ops and improvements with a fixed monthly package sized to your footprint.
Add SREs and QA engineers into your existing team to extend support without new headcount.
Dedicated designers + devs focused on continuous optimization, shipping experiments in 2-week increments.
Playbook
Unify maintenance, support, and enhancements inside one pod with clear rituals and KPIs.
Week 1-2
Kickoff workshops, system inventory, and instrumentation. We harden alerting and create runbooks within the first two weeks.
Monthly
Recurring performance audits, budget reviews, and backlog grooming so we keep raising the baseline experience.
Bi-weekly
Design + engineering pods ship improvements, coordinate releases, and ensure QA coverage across devices.
Quarterly
Executive-ready reporting with uptime, incident summaries, and upcoming priorities so stakeholders stay aligned.
Tooling
We plug into your cloud, but we bring a preferred toolkit for visibility, automation, and communication.
Already have tooling? We happily operate inside your AWS, Azure, or Vercel accounts and conform to existing SOC2 controls.
Design my support planProof
Explore a few of the SaaS products, commerce builds, and enterprise platforms we continue to maintain.
